I am devastated. I had Direct TV two years ago and then I had ABC,NBC and CBS so I assumed I still would. My favorite programs are all on those...

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Customer

I am devastated. I had Direct TV two years ago and then I had ABC,NBC and CBS so I assumed I still would. My favorite programs are all on those channels. HELP. I know I signed up for a two year contract but I never in my wildest dreams thought I would not have those standard programs. What is my recourse?

Last updated
Ramy De Jesus
DIRECTV Tech

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with DIRECTV nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Customer

I got DirectTV today and am heartbroken.  I assumed the same channels (standard like NBC CBS ABC were still available as when I last had Direc TV.  I know this is not a response but i have not heard from my original request.  What recourse do I have?

Posted
Ramy De Jesus
DIRECTV Tech

Hi! Thank you for choosing ExpertHelp.com. I just want to know have you tried using the number keypad to go to those channel? Is it not showing?

Posted
Ramy De Jesus
DIRECTV Tech

Are you using a HD/ HD DVR receiver or a SD receiver or a standard DVR?

Posted
Ramy De Jesus
DIRECTV Tech

Please try the following steps provided below.

If you have an HD or an HD DVR receiver:
 
Press INFO on your remote control
Use the RIGHT ARROW to select Favorites
Select All Channels
 
If you have an SD receiver or a standard DVR:
 
Press MENU on your remote control
Select Parental, Fav’s & Setup
Select Favorite Channels
Select Edit Settings
Select Set Current
Select All Channels from the dropdown menu
 
Please tell me if this helps. I will be waiting for your response.
Posted
Ramy De Jesus
DIRECTV Tech

Hi Ruth,

I just want to follow up with regards your issue. Please post your responses here if your issue is already resolve or you still need further assistance. I will be waiting for your response.

 

Regards,

Ramy De Jesus

Posted

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