i can't activate my ipad

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi! Thank you for choosing ExpertHellp.com. I will be more than happy to assist you in activating your iPad. First, I just want to know what exactly do you see on your iPad? If your ready to continue please click on the the Blue Send Response button to post your responses. I will be waiting for your response.

I see, We need to factory reset your iPad and we will be needing you computer. Can we have a remote session? I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Would you like me to take control of your device and perform the steps for you?

Great! Before we do a remote session, can I have your contact number just in case we get disconnected.

Expert notes:

• Call customer. 
• Customer computer not responding for the remote.
• Will schedule call back tomorrow 4 PM PST.
• Call ended.

Hi Barbara,

I am trying to call you but there is no one answering. I just like to inform you that I am available now to continue assisting you with your issue. I will leave this page open and wait for your response.

Regards,

Ramy De Jesus