My kindle screen says "your kindle needs repair"

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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Hello Connie.. how are you doing?

Let's try some procedures that may resolve the problem Connie. Please follow the steps below.

1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.

I'll be standing by for your response. Thank you

Ok, let's try this one Connie

1. Plug the Kindle into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.

I'll be standing by for your response. Thank you

Ok Connie... there's two more procedures to try, here's the first one

1. Connect the USB cable to computer (do not connect Kindle).
2. Hold the Power button for 20 seconds.
3. After 20 seconds while still holding Power button, plug the other part of the USB cable in the Kindle.
4. Leave the Kindle for 2 minutes and try to turn it on (hold the Power button for exactly 45 seconds).

I'll be standing by

Ok, hope this one does it because it always work.

1. Connect the Kindle Paperwhite to a computer USB-cable.
2. Create an empty file in the root directory DO_FACTORY_RESTORE.
3. Safely disconnect the reader from your computer.
4. Reboot your device by holding the power button.

I'll be standing by

I see... this is the last and only thing that can resolve the issue Connie. When are you gonna have an access to a computer to try this step?

Please let me know of the result after you try it to a computer Connie. This will surely fix the issue. Thank you

Hello Connie

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus

Hello Connie

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus

Hello Connie

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus

Hello Connie

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus

Hi Connie

How are you doing? This is a follow up regarding my assistance. Is there anything else I can add or help you with? Let me know if it's been helpful and please keep me posted on the progress. I'll be waiting for your response.

Thank you

Relly de Jesus