I bought a PC with XP professional to drive a machine. The PC was shut down for 1 year. When i start the PC it works, XP is working but my mouse is...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your tech question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your tech question answered.

Get An Answer

3. Get An Answer

Connect with your technician via online chat or telephone call.

Answer

Customer

I bought a PC with XP professional to drive a machine. The PC was shut down for 1 year. When i start the PC it works, XP is working but my mouse is not working. In the setting panel I have no mouse driver installed. How to make my mouse work ?

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Hi Ferdinand, You helped to solve me a XP problem last saturday, do you remember ?

 

Posted
Ferdinand Aquino
Technician

Yes Hi Andre!

What seems to be the problem Andre?

Posted
Customer

The Dell PC is working fine.  Now I have another PC with was shut down for a certain time. Windows XP is working, keybord is working but the mouse is not working. In the setting pannel there is no mouse driver installed.  How  to install my mouse ?

 

Posted
Ferdinand Aquino
Technician

A mouse driver uses an inbox driver, Which means the mouse should be getting the driver from the WIndows XP itself.

There is no download fo a mouse driver. because it is always compatible and plug and play with any Windows OS including XP.

Try opening Device Manager

Then open the plus sign of the Mice and other pointing Device and tell me what is under it on that computer.

 

 

Posted
Customer

Problem is that on the device manager I have no mouse Folder.  Is it  perhaps linked to the BIOS setting ?  When I first started the computer i got a message that BIOS settings have been changed.

Posted
Ferdinand Aquino
Technician

Is the mouse connecting to a port like this?

Posted
Customer

Yes exactly but my mouse has an USB plug and have an adapter from USB plug  to the port shown in your picture. Same for the keyboard, keyboard works.

Posted
Ferdinand Aquino
Technician

"While the mouse and adapter is connected,"

Under the device manager are there any icon that has a Yellow mark or icon?

Posted
Customer

No

Posted
Ferdinand Aquino
Technician

Then what you got is a detection problem.

A device that is detected by your computer but has no driver should show an icon with a yellow mark saying unknown device or unknown controller.

Do you have other adapter to try? 

Posted
Customer

If i put the adapter utilised for the keyboard which works to the mouse it still does not work. The mouse is working fine on an other PC. I can try to change the adapter again, give me 5 minutes .

Posted
Ferdinand Aquino
Technician

Remember connectto a PS2 port to work. 

Every plug in or unplugg of device in those PS/2 ports needs a restart of the computer to Work.

Once you got a new adapter and mous plug it in sevurely and restart the computer.

Posted
Customer

Exchanged the plugs, keyboard working mouse still not working. Stopped and started PC again. 

Therefore the plug is working

The mouse also lights on, it means the mouse gets power from the PC but does not work. When i move the mouse nothing happens on the screen.

Posted
Ferdinand Aquino
Technician

Is this mouse working on this computer before? Since you're doing a conversion in is possible that this mouse is not compatible to this XP. Can you try other mouse and restart the computer again.

Posted
Customer

NO this mouse was not working with this PC.  I tried already 2 other mice also not working.

Posted
Ferdinand Aquino
Technician

You did a restart after plugging it in right?

Posted
Customer

Yes follow your advice always restarted PC after plugging in. Even tried 3rd mice now, which is around 10 years old. still not working.

Posted
Ferdinand Aquino
Technician

May I ask are you short of USB ports?

also what type of mouse is that? Optical maybe?

Posted
Customer

No USB ports on this machine.  Mouse i tried optical and with tracking ball.

Posted
Ferdinand Aquino
Technician

Do you see any label on that adapter you have? any brand model maybe?

 

Posted
Customer

You are too strong, Problem solved !!!!!!!!!!!!!!!

Posted
Customer

I wanted to send you a picture of the back panel of the PC and found 2 USB ports !!!  When i plug the mouse to the USB port it worked immediately.

 

Posted
Ferdinand Aquino
Technician

Remember that If you are missing a driver / Under Devce Manager there should always be a Yellow Icon.

Meaning your computer finds the device and cannot communicate due to lack of driver.

But if there is no Yellow icon / and the Device is not in device manager / You have a detection issue.

 

Posted
Ferdinand Aquino
Technician

Great!

Posted
Customer

Pefect thanks so much !

By the way where are you located ? in the Philippines ?

Posted
Ferdinand Aquino
Technician

Yes, Andre

You seem to be working with a lot of Computer controlled Machine there!

 

Posted
Ferdinand Aquino
Technician

Dear Andre, It was a pleasure helping you with your Tech issue today. Here is a summary of the resolution.
Issue identified : PS/2 mouse not working
Solution Implemented : Isolated detection problem

Use USB port direct
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More Tech Questions...

Ask Your Tech Question & Get An Answer Now!