I have your product CXAI5198 and I pressed the mute button, and now cannot get it off, therefore, if I use my cell phone to call this phone it...

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Answer

Customer

I have your product CXAI5198 and I pressed the mute button, and now cannot get it off, therefore, if I use my cell phone to call this phone it rings busy. HELP!

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Uniden nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

Ok, please let me know Ferdinand what you need to know right now1

Posted
Customer

Well, i do not have a dial tone, or is the word mute removed from the phone when i press talk.

Posted
Ferdinand Aquino
Technician

First Can you try reseating the phone line from the base?

Remove any connection including power and plug it all back and test.

Let me know your findings

 

Posted
Customer

Well i did that, however, nothing has changed.  I did these procedures prior to checking

with this site.

Posted
Ferdinand Aquino
Technician

If I got you correctly, you pressed the mute button and now you cannot remove it from mute and you are getting a busy tone when dialing the uniden?

Posted
Customer

When i try to use the phone by calling from my cell phone, that is when i hear a busy signal.

The first part of your message below is correct.  Thanks.

I just checked the Uniden phone, and i heard a dial tone.  i will try calling my cell phone now to see

if everything works now.  (The word mute does still show up on the Uniden phone when i turned it on.)

that did not work, and now the uniden phone just makes a noise, but not the dial tone???  Weird!

I tried again.  I am going to try to call a friend to see if it works, ok?    Yea!  I got through to a friend, and

it appears to be working now, for which i am very thankful, Ferdinand!  I tried again to see if i still get

a dial tone, and i do!  I think it is corrected.  Many thanks!

Posted
Ferdinand Aquino
Technician

Hi Marilyn,

That's greate to hear!

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

Posted
Ferdinand Aquino
Technician

Hi Marilyn,

That's greate to hear!

I've very much enjoyed helping you with your tech question. If you are satisfied with my assistance, please click the Accept Answer button below and follow the instructions on the next screen.

Posted
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