Tried everything to recover both account and pw on my S7 edge phone. Verizon can not help. They factory reset my phone due to issues of phone...

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Customer

Tried everything to recover both account and pw on my S7 edge phone. Verizon can not help. They factory reset my phone due to issues of phone locking up. Now to reactivate you must have the gmail account and pw.... absolutely nothing works....even resetting the pw

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Ferdinand Aquino
Gmail Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Ferdinand Aquino
Gmail Expert

Hi Kim,

Can you share when you were able to do a password change?

a password change can affect the log in after you did a phone reset.

Let me know your answer

Ill be waiting

Thanks

Ferdinand

 

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