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Why doesn't my iPad accept my id code
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Brian! Thank you for choosing ExpertHelp.com. Before we proceed with the remote session, may I know the exact message you see on your iPad screen? Once your ready please type your responses and click on the Blue Send Response button. I will be waiting for your response.
I am ready for your expert knowledge
Hi Brian. May I know the exact message you see on your iPad screen.
Why doesn't my iPad except my id code
Are you referring with your passcode or your apple id password?
Passcode
The passcode is combination of numbers if you can recall it we will need to have to restore your iPad. We will be needing your computer. May I know your email address before we proceed with the remote session.
unfortunately I have to leave now. When can I resume?
Just leave a message here once your ready to continue I will leave this page open or advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** ). I will be waiting for your response then.
I've always had the same passcode. This is the first time it hasn't responded. My finger I'd isn't responding either.
Can you try to press and hold the power button until it says slide to power off. Once it off wait for 30 seconds then power it on again.
Then whe you see slide to unlock slide it and enter the passcode you are usually using. Tell me what will happen.
My iPad is now frozen. The screen is black and I can't switch it off
Try to press and hold the power button and the home button until you see the apple logo let go of the two buttons. Tell me if this helps.
What happen now? Any updates? Waiting for your response.
Thank you Ramy the restart did the trick it is now accepting my I.d
Please don't forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for choosing ExpertHelp.com.
Ramy I've clicked various green buttons. Hope all is alright now
Thank you Brian for choosing ExpertHelp.com. Have a wonderful day.
Dear Brian, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified : iPad screen freeze
Solution Implemented : Chat with the customer. Provide steps on how to reboot the iPad. iPad up and running and accept the passcode. Issue resolved. Case closed. Chat ended. Customer provided a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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