Enter your Amazon question at the top of this page and click Get An Answer.
Tell us how quickly you want your Amazon question answered.
Connect with your Amazon Device Expert via online chat or telephone call.
forgotten password for kindle
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi how are you today?
If you've forgotten your password, you can reset it by requesting that a personalized "password reset" link be sent to your e-mail address.
To make this update from a computer that you haven't used previously to shop on our website, we'll also ask you to confirm all of your account information before being able to create a new password.
To request a password reset:
You may be asked to copy the text from a picture in a text entry box (commonly known as a "CAPTCHA"). Make sure to enter the letters in all-caps.
If you have a problem reading the "CAPTCHA," we'll give you a chance to try again with a different one. If you continue having an issue with the validation screen, contact us.
Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.
After you've created a new password, it will become active right away. You new password will be applicable for all Amazon related accounts.
If you don't have a computer to reset your password with, please let me know.
Please let me know if you can see this chat page.
Please let me know if this helps.
Hi this is Charles again following up with your question. May I call you or you can call me at ***-***-**** at your convienience.
Hello Anne, we have not heard back from you in a while. Please post a message on this page sharing the current status of the issue, so your Expert can offer you continued assistance.
Please call me at ***-***-**** for further assistance.
Testimonials
Byron Narciso
Amazon Device Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!