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I am not getting my quarantine reports. Please help.
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Hi Robert,
Thank you for choosing Experthelp
Im happy to assist you here,
Are you talking about Antivirus Quaratine Reports?
Please let me know your response by typing in the box above and clicking on the blue send response to post it.
Not antivirus. It's a spam quarantine app through Google.
I see let me go ahead and check on it and I'll get back to you through this chat.
please give me few minutes. Please stay in this screen.
Can you tell me how do you open the email that recieves the report / Is it through google mail or you are using an app like outlook?
I'm using Entourage with a domain email.
Can you tell me the email address that you are using?
b**b@simongraphics.com
Is your account the admin for the google apps?
I'm not sure what you mean. It's a Google app that quarantines spam emails. I get daily reports, but haven't gotten one since last week. I may have to renew, but I've gotten no notification from Google, and they are impossible to contact.
Can you try to log in this google admin account.
Tell me if you are able to log in and you are able to get an admin console.
I got nowhere with that.
Can we do a remote session so I can check if we can get in to the admin console?
Yes, whatever it takes.
It asked me to choose an application. What should I choose?
Just press launch application or OK
I'm losing our chat when I go to another website.
Thats fine I have your number in case we get lost.
Please send me the last link again.
It's asking for an application, and I chose Firefox, but nothing happens.
Let me try to call you then,
Please do.
Expert Notes:
Customer forgot his Google ADMIN account
Cannot log into settings
Customer will contact sales team first to verify his account.
Will call customer after an hour.
Expert Notes:
Call customer and customer said that he is still working with the sales team to get the account back.
Will update tomorrow.
Dear Robert, It was a pleasure helping you with your Google issue today. Here is a summary of the resolution.
Issue identified : not Getting Quratine repor for Google APPS
Solution Implemented : Verified Google account sign in.
Had Google Sales verified the account as the customer cannot remember the log ins.
Account Expired / Customer renewed the subscription
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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