I'm trying to update 6 of my apps,but it keeps asking me for password to an old Apple ID,which I no longer have. It keeps telling me to go to my...

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Hi Nancy,

Can you tell me the OLD Apple Id that the iPad has?

This is becuase the APP is Apple ID dependent. Even if you change your apple ID, a single app will stick to the apple ID used when it was downloaded.

Thanks

when you said that you no longer have this, You mean you are not subscribed anymore to Comcast?

I see, One way to go about this is reset via security questions.

Can I call your number?

Ok, Let me dial now, 

Please Answer your phone.

thanks

Expert Notes:

Call customer

Apple Id is linked to an email that customer is not covered anymore.

Customer cannot answer the security questions.

Had customer removed old apps and redownload them back to be registered to her new Apple ID account.

Will call customer tomorrow for update.

Expert Notes:

Call customer but no answer / Left voicemail and callback number for any update

Dear Nancy, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified : Cannot update iPad / asking for old Apple ID
Solution Implemented : 

Call customer

Removed Old Apps that was registered to an old Apple ID / Redownload apps using new apple Id

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