while typing on Word Perfect, the entire two pages became huge and do not fit on page. How do I reverde this
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while typing on Word Perfect, the entire two pages became huge and do not fit on page. How do I reverde this
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Word Perfect nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Joseph,
Thanks for waiting. Im here to help. May I know if there are changes made on the computer before you encounter the issue?
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Hi Jonne,
Thanks for waiting. Im here to help. May I know if there are changes made on the computer before you encounter the issue?
You can reply to me on this chat window. To send your response please click the Blue Send Response button.
I rebooted. I tried undo, nothing has worked
Thanks for your response. We offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Will you allow me to remotely access your computer to help you fix your issue.
No, please walk me through
You dont want to pay for the for upgrade? or you dont want me to connect to your computeR?
The reason why I need to connect is for me to see what exactly is happening on the application so I can provide you the steps on how to fix it
I cant because my computer is HIPPA proctected
I understand. Can you please verify if the page is in Zoom?
I don't think so
So what do you meant by the entire 2 pages became huge?
the print went from 12 to 0ver 28 and was so large that it ran off the page, now when I go into the program all my all my saved files are huge as well and running off the page
Did you try to change the font of the document?
I only changed it when I went from 14 back to 10 while typing
What is the version of your word perfect?
x6
What is the operating system of your computer? Is it Windows 7, 8 or 10?
owhere would I find that info. I think it might be 10?
Thanks for the information. Please follow these steps:
Click on the arrow next to the Software folder
Find the Corel folder, right-click on it and select Rename
Let me know when you're done with these steps
where and what is the windows key?
The windows key is next to the control key on the lower left of your keyboard.
Im in registry editor,, where is arrow next to Hkey? cant find anything even close to that
The arrow is on the left of the folder
done
You're done with the steps that I provided?
yes i did all ;of them in sequence the cubs just won they going to the World Series, Chicago is my hometown
Great. Congrats. Now please follow these steps:
Let me know when you are done.
I did all the steps and closed the program
Okay now. Please open Word Perfect and let me know if you will still have a same issue or the issue is fixed
I'll wait here for the result
Jonne,
Im calling you but no one is answering the call.
Dear Jonne, It was a pleasure helping you with your Word Perfect issue today. Here is a summary of the resolution.
Issue identified : Page is in zoom
Solution Implemented : Called the customer / Assisted the customer to change the zoom level / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Technician
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