When I attempted to download the Adobe Flash Player the last event was to enter my username and password. The problem is the password I've been...

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Customer

When I attempted to download the Adobe Flash Player the last event was to enter my username and password. The problem is the password I've been using was rejected. Can we cancel this password and get another one???

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Adobe nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Rofel Lantican
Technician

Hi Judy,

Thanks for waiting. Im here to help. Can you please verify you are trying to download the Adobe Flash Player on a Mac computer?

You can reply to me on this chat window. To send your response please click the Blue Send Response button.

Posted
Rofel Lantican
Technician

Judi,

Are you there? I attempted to call you on your phone, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Posted
Customer

Adobe asked me for my user name and my password. I got the first part but I couldn't remember my password for abode. Can you help me to reset a new password?  Thank you.   Judi

Posted
Rofel Lantican
Technician

Yes. I can help you on this issue. Can you verify if this is a good callback number ***-***-**** ? 

Posted
Customer

Yes, Rofel, this is the best number.

Posted
Rofel Lantican
Technician

Great. Let me call you. Please dont close this chat window.

Posted
Rofel Lantican
Technician

Dear Judi, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Unable to install Adobe
Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to install Adobe / Advise customer that she needs to enter Admin password if she will install a software / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted

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