I'm having trouble setting up my new iphone 5s. I misspelled my email address and an Activation lock has been on for a few weeks. I thinkI need to do a factory reset.
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I'm having trouble setting up my new iphone 5s. I misspelled my email address and an Activation lock has been on for a few weeks. I thinkI need to do a factory reset.
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Roberta,
Thank you for waiting!
Do you knaow what Apple ID you have registerred it with??
Hi Ferdinand, You helped me with my ipad a few days ago. Thanks for helping me with my second flub at setting up my Apple iphone and , yes, I do know my apple id and password
I see, If you have mispelled the Apple ID, Can you tell me what have you written forthis iphone?
Actually, I misspelled my email address and that put the phone into lock
By way of clarification, my Apple ID is my email address and the password was recently changed when I reset my iPad
Do you have an Idea how you have mistyped it? I mean what are the letters you have typed in instead?
Yes, instead of r**2@gmail.com. I put in r**2@hmail.com
Okay , is it activation lock that your are getting in the iphone?
It says this iphone is liked to an Apple ID. Enter the Apple ID and password that were used to set up this iphone...
Okay Please give me a few minutes to check this,
Thanks
Hi Roberta,
Can I call your number I just tried to call now but no one answered?
Yes, try again, and I'll pick it up.
Dear Roberta, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified : forgot Apple ID and password
Solution Implemented : Call customer / Remote Access
Assisted in Resetting Current Apple ID and password
Set up the iphone
Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Technician
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