i have an officejet pro l 7680 says it has a paper jam but does not i have done everthing to fix it but cant light is on and wont work

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Hi Oleary,

Here's the solution for your issue. The printer thinks that theres a paper jam when there is not. 

Tools:
(2) Medium sized paper clips

Preferable Tools:
(1) Pair of pliers with rubber grips
(1) Edged tool such as wall paper knife, metal pick or toothpick to clean out gear teeth.


This fix applies to paper jams the device believes are in the rear duplexer and often occurs after a real jam that has shredded the paper inside the mechanism.

Despite the fact you've carefully cleaned out all the visible paper from inside with the cover open, paper can jam the gears used to drive the rear rollers and even the tiniest amount of shred prevents operation resulting in the impossible Paper Jam error.

After removing the duplexer, grip any of the four rubber rollers and attempt to rotate in either direction, if they don't move freely with little effort, then continue with these instructions.

Begin:

1. Take the first paper clip and contact the lower two brass rectangles, this fools the device into believing the duplexer is installed, keep the contacts bridged (don't remove your hand or the paper clip until Step 4.) THERE IS NO ELECTROCUTION RISK.
2. Press the "OK" button on the control panel to pretend the paper jam is cleared.
3. CAREFULLY OBSERVE THE pair of white gears on the left, if they seem to clutch, stall, skip or freeze then you have paper shards which are causing the jam.
4. Using a firmer grip or pliers, grip the furthest left rubber roller and rotate in either direction , the gears should rotate with your efforts and look for shards of paper in the gear teeth.
5. Use the paper clip, toothpick or any appropriate edged tool to clear the shards.

Bridge the lower contacts again and observe if the gears rotate freely, if so then you've cleared the insidious jam should be able to print until the next error from this piece of chit printer.

Let me know if this helps. 

OK. you may try to reset the printer. Unplug the power cord from the wall socket then press and hold the power button for 20 secs. Plug the cord back then turn on the printer and test the issue again. 

Are you sure the gear are moving freely?

May I know how old is the printer? 

I see. If the gears are moving freely and reset has been done and printer does the same, then the problem here is the main board. Sending the printer for repair will cost you like buying a new one since it is already out of warranty. Im sorry but theres no easy fix for. I suggest that you just buy a new printer instead to send it for repair. 

Any more questions?

If you want I can ask for a second opinion to my fellow experts here. They might have different troubleshooting steps that I might not know. 

i forwarded your concern to our group of experts. You will be notified via email once the new experts have taken over this question.

Thank you for your patience.

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly

Hi Oleary

How are you doing? When you turn on the printer, do you hear the carriage move? Like a humming sound or something? I'll be standing by for your response.

Thank you

Relly