Help I just opened my new paper white and it is in the French language mode😱😱😱How do I get it to English so I may charge it???

Hello and welcome to ExpertHelp.com! My name is Abe Pastor and I'm going to do everything in my power to answer your question to your full satisfaction!

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To change the language on the Paperwhite:

You don't need to read the words, just count and this will resolve the language problem and set it back to english.

From the Home Screen

- Menu (three lines in upper right corner)
- 2nd from the bottom Listing (Settings)
- 4th Listing (Device Options)
- 5th Listing (Language and Dictionaries)
- 1st Listing (Language)

Select English 
Ok
Ok/Accept

The Paperwhite will reboot.

I have just posted the steps. Sorry for the delay. Please let me know if youre able to set it back to english by replying to this message. Just follow the instructions in order. I will wait for your response. Thanks.

I'm sorry. I'll send you a message with pictures. Perhaps the steps will be easier if you can view pictures as guides

Just go back to the main screen and wait for my message I am preparing the steps and will be posting in a bit. You can also restart the device just in case you cant go back to the main screen.

Thanks for waiting.Here are the step-by-step instructions for how to make the switch with guide pictures. 

1. Tap the menu button the top right of the screen, which looks like three horizontal lines. Tap Settings 2nd from the bottom Listing (see picture as guide to know where settings is)

2. Tap the arrow next to Device Options. 4th Listing (see picture below)

3. Tap the arrow next to Language and Dictionaries 5th listing. (See picture below)

4. Tap the arrow next to Language 1st listing. 

5. Select the language to ENGLISH and tap Ok. Shown on pic below is the list look for English and follow the next step

6. Tap OK on the next pop-up. This will cause your Kindle Paperwhite to restart. 

Let me know if the problem has been fixed. I'll wait for your response.

Okay I understand its hard to go to the main screen with the language. You can hold down the power button instead for a few seconds to restart it. Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. You can tell me just the words in there just in case you still having trouble restarting.

If its french the power dialog box should have the redémarrer word which is restart for French. Select it. After the device restarts follow the last message that I sent you with those guide pictures. Let me knw if problem has been fixed

What esle do you see on the power dialog box aside from redemarrer? can you read it to me please I'll try to translate it.

Yes. Just in case it doesnt respond we may need to do a reset for the device. Let me know. 

Yes. Just in case it doesnt respond we may need to do a reset for the device. Let me know. 

Yes I'm here did you see my last message?

On the power dialog box that pops up select the one in the middle:

Okay Do you see the 3 lines on the top right like the pic below?

Okay lets do a reset instead. 

Keep pressing and holding the Power button for a full 40 seconds until your device restarts.

Let me know if the reset has been done and what do you see on the screen?

Im still here waiting for the results from the steps provided

Were you able to follow the steps on my last messages?

What do you see on the screen now? we need to be sure we are on the same track to avoid errors. Please let me know exactly what you see on the screen after following the steps.

Can you click on this video and follow the steps:

Click this link: Change Language on Kindle Paperwhite

Follow the instructions and go back to this chat and let me knw if you finally changed the language back to English.

Te video opens on a new page you can just close it after following the steps so you can go back to this chat. Go ahead click the blue Change Language on Kindle Paperwhite and follow the steps. I believe the video will help you better. Let me know if the problem has bbeen fixed. Thanks

Do you see a Home icon at the Top right? its a house symbol. Just tap it it takes you back to the home screen.

After tapping the house icon on the top right. Follow the video by clicking this: Change Language on Kindle Paperwhite. The video opens on a new page but you can just close it after following the steps so you can go back to this chat. Let me know if the problem has bbeen fixed. Thanks

Hello LeTourneau,

Has the problem has been fixed after following my last message? Please let me know. I will be waiting for your response. Thanks

Dont worry. What I will do is prepare steps with french words that you can tap on. You can check your email to get back to this page so we can continue. You wont be charged again dont worry. I will prepare and post the steps for you while you rest. Just in case you are still not satisfied with the steps that I will provide, we will proceed with the refund. You can check the steps tomorrow at 9am. I will be waiting for you then.

Please check your email for a message from ExpertHelp when you are ready to continue with us. The message will contain a link that will bring you back to this page. In the meantime will start preparing a good answer for you. Thanks

Yes I got it and replied a few minutes ago. Just sroll down below your messages for the last messages that I sent you. Go ahead have some rest. I'll do my best to provide you a good answer in the morning.

LeTourneau,

The secret to resolving Language settings problems is following the steps in Order. I provided the steps with pictures that has number and box indicators to guide you through the steps. Please read and understand each simple steps before following them so the problem will be fixed:

STEP 1. Before you start make sure you are at the home screen. To do that select he home button (boxed in red on picture below) on the top left of your Kindle Paperwhite screen:

NOTE: The screen should be similar to the picture below before selecting the 3 horizontal lines on the left to get to the right track. It is important to make sure the home button is selected first before proceeding to the next steps below.

STEP 2. Once you are at the home screen select the 3 lines (boxed in red on the piture below) on the top right of your Kindle paperwhite screen to open the drop down Menu box:

3. The picture below has the Menu drop down box expanded and Settings pointed by the lower arrow. On your Kindle, it should say Paramètres instead of Settings since its in french. Select Paramètres on your device to go to the next screen.

IMPORTANT: If you cannot see Paramètres, It means you are not on the right track. Just press the home icon again and start over the steps. You WONT be able to find Paramètres from the list if you do not start from the Home screen.

STEP 3. The next screen on your Kindle shoud be in the Paramètres screen. The picture below says Settings since in English but just follow the steps to correctly select the right option. I numbered the list from 1 to 4 on the sample picture. Without reading the words just count from the top to the fourth list on your Kindle and select the arrow beside the 4th on the list (Arrow boxed in red on the sample picture below)

STEP 4. The next screen on your Kindle shoud show 5 lists. I numbered the list from 1 to 5 on the sample picture. Without reading the words just count from the top to the fifth list on your Kindle and select the arrow beside the 5th on the list (Arrow boxed in red on the sample picture below)

If you are on the right track, the next step will be easy to follow:

STEP 5. The next screen on your Kindle shoud show 3 lists. Langue is on the first of the list. Select the arrow beside LANGUE. This will now open up the language selection screen:

LAST STEP. Change the language from Francais to English and tap Ok at the bottom right of the screen just below the list. Tap OK on the next pop-up. This will cause your Kindle Paperwhite to restart and the device will now be set to Englsh. Please dont forget to let me know if the problem has been fixed or not so I could process refund request for you just in case its not resolved. I will be waiting for your response. Thanks

Hi,

I'm here to do a follow up on your Kindle Paperwhite problem. Were you able to follow the steps on my last message below? Please let me know if the problem has been fixed or not. Thanks.

Sorry for the delay. Rechercher means search. Can you select the three dots please and tell me what happens?

Hello Dotti,

Sorry you still havent set the device to english. Please wait for my call sometime in the morning so we could try walking you through instead through phone. Just in case you are not available in the morning leave a good callback time for me to call you back. Thank you.

Phone Support Notes

Contacted customer through phone for a follow up since customer said she cant get any replies. Able to establish contact and customer verified that issue has been resolved by the 3 dots beside search. Issue has been fixed and customer has no additional issues.

Issue Resolved.