I'm trying to scan@ 300DPI The hp solution center does not open. It says I have not downloaded properly. I no longer have the CD

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Customer

I'm trying to s**n@ 300DPI The hp solution center does not open. It says I have not downloaded properly. I no longer have the CD

Last updated
Elixir Cada
HP Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **HP** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
HP Technician

Hi Mill,

May I know the exact model of the printer that you are using?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
HP Technician

Are you there Mill?

May I know the exact model of the printer that you are using?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

HP Officejet Pro 8610

Posted
Elixir Cada
HP Technician

You may download the software and driver of your printer by clicking the link below. 

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610/8620/8630-e-All-in-One-Printer-series/5367603/model/5367606

Let me know if this helps. 

Posted
Elixir Cada
HP Technician

Were yo able to install the software of your printer, Mill?

Posted
Customer

It downloaded and installed but the hp Solution Center command continues to say " HP Solution Center

cannot run because your device installation is not complete ."

Posted
Elixir Cada
HP Technician

I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Would you like me to take control of your device and perform the steps for you?

Posted
Elixir Cada
HP Technician

Are you there Mill?

Are you ok with the remote support?

Posted
Elixir Cada
HP Technician

Hi Miller,

I am making a follow up on this. 

Posted
Elixir Cada
HP Technician

Hi Miller,

I am making a follow up on this. 

Posted
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