Got new HP Officejet Pro 8710 printer this January. While printing color pictures it puts several unprinted horizontal lines about a hairs width...

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Customer

Got new HP Officejet Pro 8710 printer this January. While printing color pictures it puts several unprinted horizontal lines about a hairs width through the print. Need to get it fixed. Karl Voth at k**h@cox.net or ***-***-****

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
HP Technician

Hi Karl,

Thank you for waiting!

Try getting into the Printer's Setting and Printer Maintenance,

Perform both Cleaning and Alignment at least twice.

And do another test print and see if there will be any difference.

I'll be waiting for your reply.

Posted
Ferdinand Aquino
HP Technician

Hi Karl,

Tried calling your number.

Unfortunately got ino your voicemail.

I hope you can reply soon with the result or wheneveris the best time to reach your through your phone/

We'll be waiting for your reply 

Thanks

Ferdinand

 

Posted

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