My iCloud and iTunes pw does not work and not know how to fix it

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Hii Leatrice, 

May i know wha is the apple/icloud id that you are using? 

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Can you recognize these numbers ‎(•••) •••-••24, or ‎(•••) •••-••11? If yes, then please provide it to me. 

Is that  a cellphone number?

ok. im going to send you a text message on that phone number. provide me the code that you will received.

Ok. The next steps here should needs to be performed by you. I need to connect to your computer inorder for us to proceed. 

I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.

Would you like me to take control of your device and perform the steps for you?

Alright. The remote support will be the last charge to your credit card. 

Im going to send you a quotation for the remote support upgrade. Please accept the quote if you are ok with it. 

Thank you for accepting the quote. 

Are you using windows computer?

ok.. Im going to call you on your phone. Please hold on

Dear Leatrice, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : cx forgot the icloud password
Solution Implemented : called and accessed cx computer. helped her reset the password. New password working. problem solved. 
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