I purchased an HP OfficeJjet Pro 6970 All in One printer Having trouble starting it with the CD

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Customer

I purchased an HP OfficeJjet Pro 6970 All in One printer Having trouble starting it with the CD

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Technician

Hi Charles,

Thank you for waiting!

Are you installing the Printer Wirelessly or through USB cable?

Posted
Erica
Customer Support

3/24/17    Ticket #55468

Please call Charles back, still has some questions. 

Posted
Ferdinand Aquino
Technician

Expert Notes:

Call customer and Advised not to sign up with instant ink if he does not want regular Ink delivery and charges once the ink run low.

Agreed

End of Call

 

Posted
Ferdinand Aquino
Technician

Dear Charles, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Cannot Install HP printer
Solution Implemented : 

Call customer / Remote Access

Assisted in installing the HP printer Software

Test print Ok

Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted

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