I purchased an HP OfficeJjet Pro 6970 All in One printer Having trouble starting it with the CD
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I purchased an HP OfficeJjet Pro 6970 All in One printer Having trouble starting it with the CD
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Charles,
Thank you for waiting!
Are you installing the Printer Wirelessly or through USB cable?
3/24/17 Ticket #55468
Please call Charles back, still has some questions.
Expert Notes:
Call customer and Advised not to sign up with instant ink if he does not want regular Ink delivery and charges once the ink run low.
Agreed
End of Call
Dear Charles, It was a pleasure helping you with your <HP> issue today. Here is a summary of the resolution.
Issue identified : Cannot Install HP printer
Solution Implemented :
Call customer / Remote Access
Assisted in installing the HP printer Software
Test print Ok
Issue resolved
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Byron Narciso
Technician
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