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Q1716509 need help with expert to remote and fix
Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Tech issue nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Stephen! Thank you for choosing ExpertHelp.com. May I know what is your issue and can you provide me a detail information so I can assist you better. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.
Hard drive in iminant danger of failing
May I know the model of your computer and can you provide me the exact error message that you receive.
Are you still there Stephen? Can you provide me the exact brand and model number of your device and also provide me the exact error message showing on the screen. I will leave this page open and will wait for your response.
Let me term on computer to chat hard using phone can you remote my computer as I paid for upgrade HP AMD Athlon (tm) II 170u Processor email s**e@aol.com please remote not tech savvy that is why I need you to remote to see
Iam on the computer now easier to comunicate
Okay. Before we proceed to the remote support. Are you using the computer right now that having issues to communicate with me?
i already paid for an upgrade on the computer now easier to comunicate please remote my computer as promised when i paid for upgrade
yes
yes
Dear Stephen, It was a pleasure helping you with your Computer issue today. Here is a summary of the resolution.
Issue identified : Getting hard drive error message
Solution Implemented : Live chat. Call customer. Remote established. Check the system settings. Remove unwanted applications. Update anti virus. Do a system restore and still the same getting error message. Advise customer there is an issue to his hard drive and needs to replace it to avoid the error message. Customer appreciate our assistance. CUstomer accept the answer. Call/remote ended. Customer provieded a tip.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )
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