I have an HP Officejet 7612 Wide format e-all in one. Serial# CN5403M1NP064N, PRODUCT# G1X85A. I bought it new in 2016. I have tried to print...

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I have an HP Officejet 7612 Wide format e-all in one. Serial# CN5403M1NP064N, PRODUCT# G1X85A. I bought it new in 2016. I have tried to print some documents when the following message came up: Missing or Failed Printhead. C/M/Y/B Printhead appears to be missing, not detected, incorrectly installed, or incompatitable. I tried turing off the machine, I tried removing the ink cartrages and reinstalling. Right now I cannot even print a test page from the machine or the computer. Please help.

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Charles Totherow
HP Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Charles Totherow
HP Technician

You will need to get another printhead.  Please click on the link below to order your printhead.

print head link

 

 

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Charles Totherow
HP Technician

I called customer and they have no record of the customer listed

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