The soap tablet does not dissolve and so does not clean. The tablet is at the bottom of the washer at the end of the wash cycle, undissolved.

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Hello Rich I'm happy to help you here.

If your dishwasher hot water temperature is below 110F/115F, then it may not be hot enough to dissolve certain brands of soap tablets. Be sure the water is hot before you run the dishwasher. Run the hot water in the sink until it is very hot, then immediately run the dishwasher. Run the dishwasher on the longest, hottest cycle it has.

Also check the detergent dispenser door is working properly. If the detergent dispenser is too small a big detergent tablet may not be letting it open correctly. It may be jamming up the door. Try using a liquid or gel dish washing detergent if this is the case.

You also need to be sure there is enough water for the pump to actually pump the water. To check this, start the dishwasher. Once you hear it running, open the dishwasher and be sure there is hot water and enough of it. If there is not much water in the dishwasher it may not be getting much water to the pump. When you open the door while it is running, check the water level at the bottom of the washer. If there is not much water at the bottom, then it may not be getting enough water to clean dishes and dissolve the tablet. Clean the filter at the bottom of the dishwasher to help the pump get the water more efficiently.

Let me know if it helps

Hi Rich 
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