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reset password
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Donna,
Thank you for waiting!
Can you tell us what is the Apple ID
my bosses phone needs to have i cloud storage updated, he has forgotton the password, I have the phone and his email address how do i upgrade storage when he has forgotton pasword
You will need to reset the password then process will give ou an ption to set it up with a new password.
Do you know what is his Apple ID?
Is his email still accessible?
from another device maybe?
yes but he is in a meeting and wants me to reset it. i am listed on his account as an authorized user.
I have fixed it in the past but had to go thru my email which should be an alternate.
Okay hold on
Im sorry but it has to be reset on his email
i have the phone, you cant reset thru the phone ?
You can only reset through the phone if you know the old password.
The only way to reset the password with out knowing the original password is either via his email or via Answering security questions.
he told me the old password was
Lovemytoys125 but for some reason it is not working on the phone.
I paid to have you take control of the device and reset can you do it that way.
hold on let me check
I checked it
It was the right password but the problem then shows up.
the reason why it is not working is that his ID is locked out.
You will really need to have his email open to get this done. Is there any time to day you can get to the
can you unlock it
Do you have the email
Again the only way is to have access to the
or to answer Security Questions.
It cannot be unlock just like that if someone request it to be unlock. There has to be a proof of ownership.
The email
I'll be available till 10 PM EST I can wait till you can get access to his mail at least
i have given up the birthdate it still does not work is there another security question
The email is you only way out if the Birthdate is not going through.
Is there any time of day when you can get to his email so you can work on what he wants you to do about the storage?
so i paid for nothing
I can help you reset the password Given that you can prove ownership.
Security password or Email
If you don't have any those available it will end up hacking the account.
If you do have any of those I can definitely help you.
I can help you reset the password Given that you can prove ownership.
Security Questions or Email
If you don't have any those available it will end up hacking the account.
If you do have any of those I can definitely help you.
have a supprvisor call me ***-***-****
Expert Notes:
Call customer and Customer said they do not know what the ID is and what the Security answers are
Had an Apple Id adviser call set up for the customer will call customer tomorrow.
Hi Donna,
I ve been trying to reach your phone number but end on a voicemail.
I'll try calling you again tomorrow,
Just want to get some updateson the Apple call that we set up.
Thanks
Ferdinand
Dear Donna, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Reset Apple Id password
Solution Implemented :
Verified ID is beyond recovery through online process
Set up Adviser ID call
Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Dear Donna, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Reset Apple Id password
Solution Implemented :
Call customer Remote support
Verified ID is beyond recovery through online process
Set up Adviser ID call
Issue resolved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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Apple Expert
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