Hi, I am not a tech person so please be patient, ok? I purchased a All in one HP Desktop PC 19.45 in Serial # 8CC6160GF9, Product...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your HP question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your HP question answered.

Get An Answer

3. Get An Answer

Connect with your HP technician via online chat or telephone call.

Get An Answer 

Answer

Customer

Hi, I am not a tech person so please be patient, ok? I purchased a All in one HP Desktop PC 19.45 in Serial # 8CC6160GF9, Product #NOA31AA#ABA There were several icons that were already on the computer that I enjoyed that are no longer usable; Mail, News, Calendar, Cortana. I think I may have done something to create my problem. I don't know what that is, so I can't fix it. Please, can someone call me to walk me thru what I can do to fix this. My name is Karen Ferraro, my email is f**o@aol.com but most importantly my phone number is ***-***-**** , Thank you Karen

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
HP Technician

Hi Karen,

Give me few minutes and I will dial your number.

Posted
Customer

Hi Fernando,

My phone rang a minute ago but no one was there. I am sitting here waithing for your

call, Thank you, Karen

Posted
Ferdinand Aquino
HP Technician

Opt out:

Mail | Contacts | Calendars | Store not working.

Tried the Power shell refresh but gave an error about Firewall

Tried turning on Firewall but gave an error too.

Tried creating another account / Still same problem.

System Failed too

Advised customer that the OS is the one having trouble.

Advised for a factory reset but customer wants another option and do not want to continue with a Factory Resetore

Posted
Ferdinand Aquino
HP Technician

Opt out:

Mail | Contacts | Calendars | Store not working.

Tried the Power shell refresh but gave an error about Firewall

Tried turning on Firewall but gave an error too.

Tried creating another account / Still same problem.

System Failed too

Advised customer that the OS is the one having trouble.

Advised for a factory reset but customer wants another option and do not want to continue with a Factory Restore

Posted
Charles Totherow
HP Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
HP Technician

I tried to call but I need an extention number to get in touch with you please?

Posted
Charles Totherow
HP Technician

Posted
Charles Totherow
HP Technician

Upgrading windows 10 to the lastest build 15063

Posted
Customer

Thanks to Charles Totherow I have my computer back.  He had a lot of patience and 

his knowledge is very much appreciated.  Thank you Charles very much

Sincerely

Karen Ferraro

Posted
Charles Totherow
HP Technician

 Dear Karen, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified : Customer needed icons back for windows 10 mail app, cortona, news app


Solution Implemented : Called the customer/ remotely accessed computer/ I upgraded windows 10 the the lastest build which is 15063

All the icons came back and everything is working now.  I was not able to restore favorites from the edge browser however customer said she would add favorites back.  I advised customer this was the only way to solve the problem.  Problem Solved


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More HP Questions...

Date
Questions

12/23/2020
Paper jam

11/1/2019
How do I sign on the screen in applications using my Spectre laptop

10/31/2019
sorry I only speak spanish

10/30/2019
My printer is in "error" mode and will not print from my computer....

10/25/2019
I lost my pass word to my all in one computer how do I get ?

Ask Your HP Question & Get An Answer Now!