I want to register a used kindle ver 2.5.8..I keep getting the message "Your kindle is unable to connect at this time. Please try again later....

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Edwin! Thank you for choosing ExpertHelp.com. Is this the first time you will register the kindle? How long do you have this kndle and can you provide me the exact model of your kindle. When your ready, please type your responses on this page and then click on the Blue Send Response button to post your responses. I will be standing by.

Thank you for your response. Is the kindle paper white already connected to your wifi? Can you try to power it off again press and hold the power button until it shuts down. Wait for 60 seconds and then power it on again. And then advise me if you will still be getting the same error message.

Try it first then try to connect to your wifi again and advise me what will be the result.

Have you tried to reset your kindle? If not please try the following steps provided below.

1. Tap Menu→Settings.
2. Tap Menu→Reset Device.
3. When you see the warning, tap Yes.

Once your Kindle Paperwhite resets. You have to re-register the device with Amazon and download your Kindle e-books and other content from the Cloud at your Amazon account. Please advise me if this helps. I will be standing by.

I see. But are you still getting the same error message?

But whe you try to register you are getting this error message right?Is your amazon account already log in on the kindle device?

Can you try to go to tap the Menu icon then go to Settings then Menu and then Device info. If there is a available update update it. I will be standing by.

Have you check if you have the latest firmware? Have you tried the steps provided you.

1. Tap the Menu icon.
2. Tap Settings.
3. Tap on Menu.
4. Tehn select Device info.

Check if there is a new update, if there is update it and lets see if you will still be getting the same error message.

When your in the Settings do you see the Device info? If you see it tap it so we can check if we need to update your kindle.

What is the software version shwoing there?

I see. The latest version is actually 3.4.2. The last option you need to do now is to update your kindle device using your computer. Please follow the steps provided below on how to updae your kindle. I will also attached a video link instructions on how to do it.

1. From your computer, download the applicable software update file for your device:
   • Kindle (1st Generation) Software Updates
   • Kindle (2nd Generation) Software Updates
   • Kindle DX (2nd Generation) Software Updates
   • Kindle Keyboard (3rd Generation) Software Updates
   • Kindle Touch (4th Generation) Software Updates
   • Kindle (4th and 5th Generation) Software Updates
   • Kindle Paperwhite (5th Generation) Software Updates
2. Turn your Kindle on and connect it to your computer using the USB cable.
3. Drag and drop the software update file from your computer into the Kindle drive.
   Important: Do not drop the software update file into one of the folders within the Kindle drive.
4. Monitor the file transfer. After the file has transferred successfully, eject the Kindle to safely disconnect it from your computer.
5. Disconnect the USB cable from your Kindle and your computer.
6. On your Kindle, start the software update:
   
   1. From the Home screen, select or tap the Menu icon, and then select Settings.
   2. Select or tap the Menu icon again, and then select Update Your Kindle.

      Note: This option will be greyed out if the most recent update was already installed or if the file transfer was not successful.

   3. Tap OK to perform the update.

      Note: Your Kindle may restart multiple times during the update. Your may also see Your Kindle is Updating on the screen.

Can you try to register again the kindle device.

I see. I will be standing by.

I see. We already updated the firmware and provided you all the steps on how we can resolve the issue. There is a possibility that there is an issue with the kindle device. When did you purchase this device? You need to inform ebay about this that the device is not registering after you updated the firmware.

No worries. I will leave this page open and will wait for your update for tomorrow. 

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST. 

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.

I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.

I understand. Is there anything else I can assist you with?

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST. 

Hi,

I just want to follow up if your issue is already resolve or you still need further assistance. I will leave this page open and will wait for your response.

Regards,

Ramy De Jesus

Hi,

I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.

Regards,

Ramy De Jesus

Hi,

I just want to follow up if your issue is already resolve or you still need further assistance. As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.

Regards,

Ramy De Jesus

Please do not forget to click on the Green Accept Answer button for me to receive a credit for assisting you. Thank you for allowing us to help you.

Dear Edwin, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.

Issue identified : Kindle unable to connect 
Solution Implemented : Live chat. Provide all the possible steps on this page to resolve the issue. But customer still getting the same error message. Customer will return the device. Chat ended.
If issue resurfaces : Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )

As it turns out, I am scheduled to go offline now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversion tomorrow 10 AM CST.