I have a Epson XP 320 printer and it prints out a document blank. The inks are all full so not sure why it wont print ...it scans alright

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Hi Anna,

Did you recently replaced the ink cartridges? 

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Hi Anna,

Did you recently replaced the ink cartridges? 

It requires you to perform a printhead cleaning whenever you replace ink cartridges. Please follow the steps below. 

1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Press the  home button, if necessary.
4. Press the arrow buttons to select Setup and press the OK button.
5. Press the arrow buttons to select Maintenance and press the OK button. You see this screen:
   
   
6. Press the arrow buttons to select Head Cleaning and press the OK button. The  power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
   You see this screen:

   
   
   Caution:
   Never turn off the product during a cleaning cycle or you may damage it.
7. Select Nozzle Check and press the OK button to run a nozzle check to confirm that the print head is clean.

Try to print a document after cleaning the printhead. If you dont see good results then perform the procedure again. The standard number of cleaning the printhead is 4 times. You should see good results after cleaning the printhead 4 times. 

Let me know if you have further questions. 

Hi Anna,

Any update on the troubleshooting steps that I provided to you? Did it solved thew problem?

The Epson XP 320 doesnt have toner. It uses ink cartridges. 

Perform the printhead cleaning steps 4 times to achieve good result. Let me know what happened after cleaning the printhead. 

Sure. You can bookmark this page so that you can easily get back to me. Have a safe flight. 

Hi Anna,

I am making a follow up on this issue. Is the problem already solved? 

Hi Anna,

I am making a follow up on this issue. Is the problem already solved? 

Hi Anna,

I will call you tomorrow morning 9-10am AU time to make a follow up on your printer issue.

Thanks

Hi Anna,

I am trying to call you today but no one is answering the phone. Were you able to perform the steps that I provided to you last week? Please send me a message on this page when you are ready. 

Did you replaced the black ink already? if not, then have it replaced and test the issue again. 

I'll be standing by for your next response.

Hi anna,

It is recommended to perform printhead cleaning whenver you replace ink cartridges. You have to perform the procedure 4 times to achieve good print result. See steps below. 

1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Press the  home button, if necessary.
4. Press the arrow buttons to select Setup and press the OK button.
5. Press the arrow buttons to select Maintenance and press the OK button. You see this screen:
   
   
6. Press the arrow buttons to select Head Cleaning and press the OK button. The  power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.
   You see this screen:

   
   
   Caution:
   Never turn off the product during a cleaning cycle or you may damage it.
7. Select Nozzle Check and press the OK button to run a nozzle check to confirm that the print head is clean.

Let me know if this helps. 

Hi Anna,

Any update on this issue? Is the problem already solved? 

Hi Anna,

Any update on this issue? Is the problem already solved?