Updated and now all I can get is a connect to itunes screen. I've done all the things suggested to get it back on. Help!!

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Customer

Updated and now all I can get is a connect to itunes screen. I've done all the things suggested to get it back on. Help!!

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Oquinn,

Thank you for waiting!

Have you tried Holding the HOME button and the POWER button together and let go once you see the Apple Logo?

Let me know what happen after that.

Posted
Customer

Help!! I now am chatting with a different person. You see my Q?

Posted
Customer

Help

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Oquinn,

Thank you for waiting!

Have you tried Holding the HOME button and the POWER button together and let go once you see the Apple Logo?

Let me know what happen after that.

Posted
Customer

Yes apple logo then goes black. I can do nothing at all with the iPad. I should not have updated. Not my fault. 

Posted
Customer

Are you there

Posted
Customer

Does not do anything but go black

Posted
Ferdinand Aquino
Apple Certified Tech

This means that the software got corrupted during the update. We my have to reser the device to a factore image

Posted
Customer

are you there?

Posted
Customer

Help

Posted
Customer

Ok. What do I do

Posted
Ferdinand Aquino
Apple Certified Tech

Do you have a computer that runs Windows 7 or higher? or a Mac?

Posted
Customer

No

Posted
Ferdinand Aquino
Apple Certified Tech

What Device are you using now to chat with me?

Posted
Customer

Iphone7plus

Posted
Ferdinand Aquino
Apple Certified Tech

Is there any time that you will have a computer? Windows 7.8 or 10 or a mac?

Posted
Customer

I do not own a computer and believe me I will never trust an update again. I live 2 hours from an Apple Store. 

Posted
Ferdinand Aquino
Apple Certified Tech

If you don't have a computer, Then the only option for you is an Apple Store or Any phone repair center.

Your phone needs to be connected to a computer that has iTunes.

iTunes on computer will then see your phone that has a defective software and it will offer a Restore or update.

That will reset the phone back to factory image.

If you bring it to an apple store they will be doing the same.

Im sorry to say but this is the only way the phone will boot up again.

I hope this clears and helps on your situation.

Posted
Ferdinand Aquino
Apple Certified Tech

Hi Oquinn,

Did you get my response?

Posted
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