The serial # isD01E C0A0
Hi thanks for your question my name is Mhel and I will assist you with your concern.
Kindle Fire Not Charging? Here is a list of things to do:
Check the outlet – although most outlets don’t require an on/off switch to operate, some do. Check to see if the outlet you’re using is controlled by a light switch. Also, plug the Kindle into other sockets you know whether to rule out the outlet and, also, the charger. Check to see if it charges properly b
Check the charger – the charger may be faulty and need to be replaced. Or it may not be held in place properly in an outlet. Try plugging the charger into another working outlet to ascertain the working status of the charger. If it’s a charger with a detachable USB cable, make sure the cable is securely connected to the charger. Try another compatible charger or USB cable, like a car or smartphone charger, in its place.
Restart your Kindle – software, operating systems, and apps can use your system resources to exhaustion or contain a few bugs that may cause problems. Restarting your device usually frees up memory resources, shuts down most non-native apps or software, and initializes native software that are responsible for the health of your device. Issues caused by software are normally erased by restarting your device.
Hard Reset – another alternative is a hard reset. If the outlet and charger are in working order, then it must be your Kindle Fire that is experiencing a problem. Try a hard reset. Hold down the power switch for at least 20 seconds and, then, release it.
Factory Reset – if all else fails, then a factory reset should be considered. Factory reset wipes your device of all personal data and non-native applications you have on your device. If there are any applications or updates that may be the cause of such charging problems, or any other problems, a factory reset should quell issues. This is done in the “Device” menu of the “Settings”. Of course, this will only work if you have some power left in your device for you to be able to use it.
Contact Amazon Customer Service – as a last result, contact Amazon customer service. They will better assist you with your issues at hand. If your warranty is still active, they may replace your Kindle with a new one and they’re often very good at offering support.
Remain aware that your device and its accessories can malfunction. The malfunction can be minor or major, such as USB charger needing to be replaced, to your Kindle Fire being inoperable. Check all steps listed above thoroughly before replacing your device. Not only will this save you time, but will also save you money. Remember to execute them in the order they are listed. You wouldn’t want to do a factory reset on your device when the problem was just a bad socket.
If you find my answer helpful, please show your appreciation by clicking on the green Accept Answer button right below my first response. Thank you
I've tried using another outlet and most of the other things you suggested. However the problem seems to be the charger fitting solidly into the socket of the kindle. I've tried holding it manually and that worked for a short time but is no longer helping.
Have you tried using a different or a compatible charger for your unit? This will help us eliminate if this issue is more on the port or on the adapater.
You can aslo contact amazon through phone / email / chat and have a part replacement.
If you have questions please let me know. If I were able to assist you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response