Hi, my name is Melissa. I am happy to help you with your problem. When you are ready to start, please let me know by posting a comment using the 'Reply' button right below this. I will be standing by. Looking forward to hearing from you soon.
How do I fix the problem
Hi again, I might need some more information in order for me to proceed. I will be providing some steps that will resolve this issue after getting the details.
Where do you see the message Diagnosing your pc? Can the computer still load to the desktop? May I know the operating system installed on your computer?
This way we could provide a good solution for you . Thank you.
I t just start up an show Asus at the top and preparing to download at the bottom it has windows 8 what other info u need
Would this mean that the computer can't load to the desktop or You can't see the metro screen?
It can't load I've tried recording I've tried to put n safe mode nothing works
Diagnosing your PC is one of the features in Windows 8. I will show if either a boot file is corrupted or a hard drive failure.
Things you can do to diagnose :
If this steps did not worked on your pc, manually re install windows, to eliminate possible hardware failure.
I hope the information given helps. If the answer to your question was informative and helpful, please show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.