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Customer

The message is that this ipad hasn't been backed up in 2 weeks. Backups happen whenplugged in, locked and connected to wi-fi. The pad lock symbol is on, the wi-fi symbol is on , I have 100% charge and nothing is happening

Posted
Khem Arcojada
Apple Certified Tech

Hi! Thank you for posting your question. I am Khem and I am glad to help you.

Let's try solving your problem. Please press the power and home button at the same time for at least 10 seconds until the apple logo appears.

Let me know if this solves the problem or not. I will be waiting for your response. Thanks!

Posted
Customer

Thanks a lot it did the job.

Posted
Khem Arcojada
Apple Certified Tech

Great! If you encounter more problems later on please dont hesitate to post your question.here.

If I have helped you with your problem please press the green accept answer button for me to get credit on helping you. Thanks!

Posted
Khem Arcojada
Apple Certified Tech

Hi! Are you still there? Please get back at the earliest of your convenience. Thanks!

Posted
Khem Arcojada
Apple Certified Tech

Hi! How are you? Since my recommendation has worked for you, would you mind pressing the Accept Answer button for me to get credit on helping you? I would be very grateful if you do press it for me. Thanks! Have a nice day.

Sincerely,

Khem

Posted
Customer

Accepted by Customer Service on behalf of customer per Ticket #632.

Posted

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