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Customer

Shows a screen saying enter puk and pin code

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Rofel Lantican
Samsung Expert

Hi,

Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my answer. I will be right back. Appreciate your patience.

Posted
Rofel Lantican
Samsung Expert

Thanks for waiting. A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN code has been entered incorrectly.

You can obtain your PUK code by calling your Simcard/Network provider and they will provide you the code that you need to enter on your phone.

Anything else I can assist you with? If I were able to assist you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response

Posted
Customer

Is there any way possible to unlock it now yhrew ? My provider is closed till Monday

Posted
Rofel Lantican
Samsung Expert

Unfortunately they are the only one who can provide you with your PUK because the have the record of your sim on their database. If you need to use your phone you can still use a different simcard. If you will be using a different sim make sure that it came from the same network.

Anything else I can assist you with? If I were able to answer all your concerns, I request you to show appreciation by clicking on accept my answer below my first response.

Thanks

Posted

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