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Posted
Glenn Barcebal
Apple Certified Tech

Hi viresk,

Thank you for your question. I'll do my best to assist you.

To be able for you to use your iPad again, you will need to reset it to its factory default. You can restore the data like contacts, messages saved in it if you have backed it up before this problem happen. Past purchases from App Store can be re-downloaded so don't worry about it. If your ready to continue with the reset, try the following steps below.

  1. Turn your iPad off
  2. Open up your iTunes
  3. Connect your iPad to your computer via USB cable
  4. Press and hold on the Home button
  5. While pressing the Home button, hold on the Power button for about 10 secs or until the Apple logo appears. Your iPad will reset and all data will be deleted.

I hope this answers your question. If it does, please click the Accept Answer button below the answer. You must be logged in to see this button. If you have any follow-up questions, please post your comments below this answer.

Thanks again.
Glenn

Posted
scottpav
Apple Certified Tech

Thank you for your question. I'll do my best to assist you.

Follow these steps to reset your passcode:
1. Connect the iPad with your PC.
2. In iTunes, select iPad from the ” Devices ” list.
3. Under the summary tab, click on the ” Restore ” button.
4. iTunes will ask you to take a backup. Don’t do it and skip the step.
5. Click on ” Restore ” in the next step.

Now wait till iTunes restore the backup to your iPad. Now you’ll have the old data in your iPad which doesn’t contain the passcode lock feature enabled.

I hope this answers your question. If it does, please click the Accept Answer button below the answer. You must be logged in to see this button. If you have any follow-up questions, please post your comments below this answer.

Thanks again.
Scott

Posted

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