someone hacked into my old email account and I entered a new one, in doing so I lost my old account how can I recover old emails baron

Need help to.recover old emails

Last updated one year ago by Mario V.

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Await your response for helpi in.retreveing my old emails

Posted by Guest one year ago

"My old email account is norab1949@yahoo.com don't remember my old password because I have been changeling it everyday. The hacker is useing the email address, norab1949, excite123.com, and a different Ph. No. Than my own, 7272"

Comments received via support ticket#7541.

Regards,
Customer Service Team
ExpertHelp LLC

Posted by Jenny Muralidharan one year ago

Accepted Answer

Hello,

Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Please follow the steps below to reset your password, which would help you get access to your account:

  1. Go to the Yahoo! account recovery wizard.
  2. Click I have a problem with my password.
  3. Enter your Yahoo! ID and the CAPTCHA word verification.

    • Your options for password recovery will be displayed.

  4. Select one of these options for how to receive password reset instructions.

    • Depending on what you have set up, your options may include:



      • Email: Send an email to [email address on file]


      • Text: Send a text message to [mobile number on file]


      • Secret question: Use my secret questions (I suggest you try this option first)



  5. Click Next.
  6. Follow the prompts based on your selection.

    • You'll receive instructions for how to reset your password:



      • Email: You'll receive an email with the subject line "How to reset your Yahoo! ID" within 30 minutes.


      • Text: A temporary password will be sent to the mobile device number on file.


      • Secret question: Upon successful completion of the questions, you will be able to reset your password immediately.



I will be waiting for your response.

Thank you,
Mario V.

Posted by Mario V. one year ago

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