tracfone has locked sim and emergency sos call can't clear screen to get back menu

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Customer

tracfone has locked sim and emergency sos call can't clear screen to get back menu

Last updated 6/27/2013

Rofel Lantican

Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Please refresh your browser by every 3-5 minutes by pressing F5 on your keyboard or check your email, you will receive a notification every time I post a comment/answer.

Posted 6/27/2013

Rofel Lantican

Technician

Hi,

Please turn off the phone, take the battery and SIM card out of the phone, then simply put them back in and turn the phone back on.

Please let me know what happen. Thanks

Posted 6/27/2013

Customer

still there

Posted 6/27/2013

Rofel Lantican

Technician

Yes. I posted an answer above. Please let me know what happen.

If I were able to assist you and provide you the information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.

Posted 6/27/2013

Customer

sorry, I meant I did what you said but it didn't work.So now what?

Posted 6/27/2013

Rofel Lantican

Technician

What is the exact model of your phone and any changes made before you experience this issue?

Thanks

Posted 6/27/2013

Customer

Samsung T105G I was going thru the settings like phone lock,pin lock. then it wanted password and pin no.also puk?/I'm not sure what numbers I entered. But it all started with pin number and I don't know it.

Posted 6/27/2013

Rofel Lantican

Technician

Thanks for your response. Please give me a few minutes to check the information of your phone.

What is the exact message on your phone screen?

Posted 6/27/2013

Customer

SIM Blocked ? Emergency call? sos

Posted 6/27/2013

Rofel Lantican

Technician

Thanks for your response. It is asking your for a PUK (PIN Unlock Key) code is that correct?

Posted 6/27/2013

Customer

I guess,I didn't know what it meant.

Posted 6/27/2013

Rofel Lantican

Technician

Hi,

A PUK (PIN Unlock Key) code is required to unlock SIM cards that have become locked following three successive incorrect PIN entries. If your SIM card becomes locked, you will need to get a PUK code from you Service Provider to unlock your SIM card.

PUK (Pin Unlocking Key) has something to do with the security settings of your sim card and you need to call you service provider (Sim Card Provider) to see about unlocking your Sim Card.

Note: If you enter the wrong PUK code 10 times in a row, your SIM card will be invalidated, and you will need to purchase a new SIM Card. The phone will display the following error: "PUK blocked call operator."

If you have questions please let me know. If I were able to assist you and provide you the information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.

Posted 6/27/2013

Rofel Lantican

Technician

Hi,

Were you able to read my previous post/comment?

Thanks

Posted 6/27/2013

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tracfone has locked sim and emergency sos call can't clear screen to get back menu

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