my phone just went black and is not working, I still showed battery left and have plugged it in to AC but nothing I bought it in Oct. 2010

I'm sorry for the reference to iPad but it should work the same for iPhones as well.

It will not work, nothing happens when I try to power it up
I have already done that as that was obvious

Hi Kathy,

Thanks for writing back and letting me know that resetting the iPhone did not work. I see that you've also recharged your device already but it still does not turn on. What we will do now is to try and restore your device to it's factory settings. This erases all the data and settings on your phone (hopefully you synced it recently and backed up your data), but it can solve a lot of problems.

Follow these steps to restore your device:

• Verify that you are using the latest version of iTunes before attempting to update.
• Connect your device to your computer.
• Select your iPhone when it appears in iTunes under Devices.
• Select the Summary tab.
• Select the Restore option.

• When prompted to back up your settings before restoring, select the Back Up option (see in the image below). If you have just backed up the device, it is not necessary to create another.

  

• Select the Restore option when iTunes prompts you (as long as you've backed up, you should not have to worry about restoring your iOS device).

• When the restore process has completed, the device restarts and displays the Apple logo while starting up:

After a restore, the iOS device displays the "Connect to iTunes" screen. For updating to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of iOS, keep your device connected until the "Connect to iTunes" screen goes away or you see "iPhone is activated."

This should restore your device to factory settings. Try it and let me know if this works.

Respectfully,

Joseph
Forum Expert

Hi Kathy,

I just want to check back on you and find out if your iPhone is already working and it is charging up properly. Did the procedure I gave you previously work? Please let us know if you still need further assistance.

Joseph
Forum Expert

Hello Kathy,

I'm sorry if the procedure I gave you seems tedious. I would like to assure you that I have actually performed these procedures for other customers and they have worked. Please bear with me as we try to troubleshoot your device and providing you one procedure at a time. My intention is so you will not be overwhelmed if I would give all the procedures you need to do in one sweep. And if I provide you with all the procedures, we wouldn't know which one worked for you. If every there was a procedure that you've already done or did not work for you, please let me know at once so I can investigate on it further and provide you with alternatives.

I really want to help you with your enjoy your device already as when it worked properly for you the last time.

Let me know if there is anything else I can do to help you and make this more enjoyable for you.

Respectfully,

Joseph

I'm sorry for the typographical error, what I meant was "I really want to help you enjoy your device like you did when it worked properly for you the last time."

Joseph

how do I request a refund, none of this helped me. I was told through paypal all I had to do was request a refund within 30 days

Hi Kathy,

I'm sorry if none of the procedures I gave helped you with your problem.

For all payment/billing related questions, please email our Customer Support team at support@experthelp.com for assistance. You will receive a response in less than 24 hours.

Respectfully,

Joseph