I CAN USE IT AS A COPIER BUT IT DEFAULT TO THIS SAME ERROR I CANNOT PRINT ON IT

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Customer

I CAN USE IT AS A COPIER BUT IT DEFAULT TO THIS SAME ERROR
I CANNOT PRINT ON IT

Last updated
Abe Pastor
Samsung Expert

"Thank you for contacting ExpertHelp LLC. My name is Abe, and I am here to assist you. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue.

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Last updated
Abe Pastor
Samsung Expert

Can you verify if it is a DEVICE or DEVE Home Sensor Error please?

Posted
Abe Pastor
Samsung Expert

Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please provide me with the additional information I have requested for. You can respond to me by using the blue 'Reply' button from right below this message.

Posted
Customer

the error reads deve home sensor

Posted
Abe Pastor
Samsung Expert

Thank you for verifying. The DEVE Home Sensor Error is reporting a problem caused by the tension on a particular solenoid not being tight enough.

The basic troubleshooting for this error are instructed below:

CLX-3160FN Dev Home / Deve Home Sensor errors

If your printer displays this error:

  1. Power the unit off completely and unplug it.
  2. Power it back on and wait for it to warm up.

If the error appears again, there is another solution which includes opening the unit:

There are instructions/videos that I could provide on how to fix it, but unless you are comfortable actually getting inside the printer, I wouldn't recommend it and suggest to have the unit serviced instead. However, if you do want to try it, I'm happy to post the instructional video for you and some information that will help. Just be careful not to touch any electrical connections inside because there is very high electrical voltage.

Please let me know so I could prepare the advance steps needed on how to fix this error. Thank you.

Posted
Customer

yes please send me tje instructional video with whatever information you have i have some technical training and can possibly fix it thanks

Posted
Abe Pastor
Samsung Expert

Hi again, sorry for the delay. Here are the instructions and the some pictures that will guide you through the process. I also added a video that shows how to remove the panel and stretch the spring to get rid of the Deve Home Error on the Samsung Color Laser Printer clx-3160fn.

alt text

Dev. Home error can be fixed by stretching out a solenoid spring on the power cord side of the printer. The solenoid acts as a clutch to stop the spinning developer actuator at the right spot.

The problem is that the spring gets weak over time / the cogs round out over time and the solenoid finger is overcome by the spinning cogs, and resulting in selecting the wrong developer.

Open up the right side (power cord side) of the printer (take off top cover, then take off side cover). Then, find a solenoid (little metal square) that touches the white plastic vertical spur gear. Take the spring off the solenoid. Now, put the spring back on - only this time you will attach one anchor point to the middle of the spring as to pre-stretch the spring for more tension.

alt text

I figured its better to show you the video since the removal of the cover is a little complicated and the video has an explanation on how to take care of this.

Please click on the link below and study the video so you can get your unit running again:

LINK: Samsung clx-3160fn Deve Home Error Color Laser Printer FIX

I hope the information given helps. Please know I am still here should you feel the need to contact me for assistance. Thank you so much for getting in touch with us.

Posted

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