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Customer

I have a HDMI error. Unable to display video (H1005-HDCP link integrity check failed) message in a banner across the top of my picture. How do I get rid of that.

Last updated
Abe Pastor
Samsung Expert

Hi, Thank you for contacting ExpertHelp LLC. My name is Abe, and I am here to assist you. Please wait while I check your question and prepare the answer for you. I might also ask you to provide additional information if needed so I could provide you with the correct answer. Thank you.

To view my comments or replies on this page, please refresh your browser every 10 -15 minutes by pressing F5 on your keyboard. You can also check your email that you have registered on this site for notifications every time I post a comment/answer on this page.

Last updated
Abe Pastor
Samsung Expert

To better assist you with the issue. I also need the model number of the product please? You can respond to me by using the blue 'Reply' button from right below this message. Thank you.

Posted
Customer

the model # is UN60F6300ACXZA a best as I can tell. It's a 60" Wall mounted TV and it's very difficult to see the model number. This happened right after I ran a software update which was supposedly indicated for this TV.

Posted
Abe Pastor
Samsung Expert

Thank you for the details. I've been studying the issue and I might need to check on the causes of the error that youre getting. I also need to verify the model number and the software you have installed on the unit. Please give me a few minutes more to do research and study this and do not worry though. I am going to work on this earnestly and share every possible and available resolution and hope we will find what is best for this situation. I request your patience and co-operation while I work my way through this.

Posted
Abe Pastor
Samsung Expert

Hi again, Please let me know what happens unplug the box and reboot?

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Customer

when you say unplug the box do you mean the converter box or the wireless router? If I unplug the wireless, I'll also lose internet connection and thus the ability to communicate with you. Sorry to sound so stupid.

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Abe Pastor
Samsung Expert

I was referring to the converter box I'm sorry for not giving details. Please reboot the system and let me know what happens.

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Abe Pastor
Samsung Expert

By the way,if you unplug the "cable/step top box" this resets the box and could resolve the problem. Please let me know what are the results.

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Abe Pastor
Samsung Expert

After reboot, remember that you have to get the signal from your service provider to the HD box they have provided you. To do this, follow the instruction below.

  1. Connect one end of the coaxial cable to the cable or satellite jack on your wall.

    Note: You may already have a coaxial cable coming out of your wall. If this is the case you can skip #1.

  2. Connect the other end of the coaxial cable to the CABLE IN or SATELLITE IN on your HD box.

Another important thing is setting your TV to the correct Source. Your TV has many inputs that can be used. You just have to tell the TV which input to display onscreen. First turn both devices on, then follow the instructions below.

Press [SOURCE or TV/ VIDEO] on the TV's remote control one or more times until you have selected the source you connected your box to.
Change the channels using your cable or satellite remote.

I hope the additional information I have provided would help. Please know I am still here should you feel the need to contact me for assistance and please do not forget to show your appreciation for my efforts by clicking the green Accept Answer button right below my first response above. Thank you.

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Customer

That solved my problem. I thank you very much.

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Abe Pastor
Samsung Expert

Thats great! Please do not forget to show your appreciation for my efforts by clicking the green Accept Answer button right below my first response above. Thank you so much for getting in touch with us.

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Customer

It's all done and you deserve the tip. Thank you again.

Posted

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