account recovery

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Hi,

Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please respond by using the blue 'Comment' button from right below your original question on this page.

I would like to verify your concern. You want to recover your Xbox/Microsoft account is that correct?

Can you please provide a brief description of your issue on your account for me to check and provide you the information on how to resolve this?

Thanks for your response. May I know where did you saw the APP passcode? Are you trying to reset your microsoft account password?

Please follow the steps below.

• Sign in to your Microsoft account.
• Under Password and security info, tap or click Edit security info.
• If you're prompted for a security code here, enter it and tap or click Submit.
• Under App passwords, tap or click Create a new app password.
• A new app password is generated and appears on your screen.
• On your Xbox, enter the app password displayed on the screen when asked for your Microsoft account password.