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Customer

Can I change the question?

Last updated
Rofel Lantican
Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Please refresh your browser by pressing F5 on your keyboard or check your email, you will receive a notification every time I post a comment/answer.

Last updated
Rofel Lantican
Technician

Hi,

May I know if you are trying to reset your account password and it is asking you to enter the place where your mother was born?

I'll be waiting for your response. Thanks

Posted
Customer

I checked my email and no answer

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Customer

Yes it wants to know where she was born, she died 7 years ago

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Rofel Lantican
Technician

May I know what type of account are you trying to reset? Is it an Apple Account, Netflix, AT&T email account, etc.?

Thanks

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Customer

I do not remember

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Rofel Lantican
Technician

Thanks for your response. You are trying to reset the password of your Apple Account (Apple ID) is that correct?

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Customer

Apple ipad

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Customer

It is for Facebook the place where she was born

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Customer

Can I change the question?

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Rofel Lantican
Technician

Sorry but I need to verify your issue. You are trying to reset your Facebook password using your iPad and it is asking you to enter the place where your mother was born is that correct?

Thanks

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Customer

My Apple ID is fine

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Customer

That is correct

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Rofel Lantican
Technician

Yes. There is a way to change but you need to send a report on Facebook about this issue. Please use this link > Facebook Report a Login Issue. Fill out the information and Facebook will contact you for more details as they investigate.

If you have questions please let me know. If were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response

Posted
Rofel Lantican
Technician

Please use the link that I've provided above and fill out the information.

If were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button at the top right below my first response

Posted

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