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Customer

because of actions taken to my att account by an att employee. I need to unlock my iphone so I can change the apn number. Thanks

Posted
Rofel Lantican
Apple Certified Tech

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

What is the modem firmware of your phone?

Thanks

Posted
Customer

what is modem firmware & where do I find it on my phone? Thanks

Posted
Rofel Lantican
Apple Certified Tech

The Modem Firmware is the baseband of your iPhone. I need to know the version so that we can check if the phone is unlockable.

Unlocking the phone to use other networks will requires us to jailbreak it. jailbreaking the phone will void the Apple warranty of your phone. If you want to proceed please let me know.

To get the baseband of your phone please follow the steps below.

Go to Settings > General > About > Look for the Modem Firmware and Version of the iOs.

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I'll be waiting for your response. Thanks

Posted
Customer

it is 05.16.05

Posted
Customer

yes please proceed I will use an att pre-pay when my 30 days with Net 10 is up If this is going to turn into a hassle I just will not send/receive text or check e-mail from my phone for 29 more days.

Posted
Rofel Lantican
Apple Certified Tech

Thanks for the information. Can you please also provide the version of your iOS on your phone.

Go to Settings > General > About > Look for Version > Is it 5.0.1 or 5.1.1?

Thanks

Posted
Customer

Lets just wait 29 days isn't so long. My son's will just have to tsalk to me instead of texting. Thanks Rofel Hope I havn't caused you too much trouble. May be better not to loose my warranty. I appreciate your time in this matter Sincerely Marie

Posted
Rofel Lantican
Apple Certified Tech

Hi Marie,

It's ok. In case you encounter an issue in the future or if you have question don't hesitate to contact us.

If you changed your mind just let me know so that we can proceed with the process.

If I were able to answer all your concerns you can click on the green accept answer below my first response to show appreciation and I will really do appreciate it.

Thank you

Posted
Customer

Thanks I'll just wait. Have a good weekend.

Posted
Rofel Lantican
Apple Certified Tech

You're welcome. Have a good weekend.

Thanks

Posted

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