I can't play any mature games cause I can't remember the pass code or the answer to the security question
Enter your Xbox question at the top of this page and click Get An Answer.
Tell us how quickly you want your Xbox question answered.
Connect with your Xbox tech via online chat or telephone call.
I can't play any mature games cause I can't remember the pass code or the answer to the security question
Hi,
Thanks for your question. My name is Rofel and I will assist you with your concern.
LT RT X Y LB RB Y (using the left joystick) go right ONCE A
or
LT - RT - X - Y - LB - RB - X - Y - A - Up (on the D-Pad)
After all of this is completed, a window should appear asking you if you would like to reset your system settings, press yes.
Please let me know if this helps. Thanks
Hi - thanks but this doesn't work. The info box comes up, we hit those buttons and it remains at the info box. Should there be a box where this information is typed in or just press those buttons when on the screen? I don't know what to do!
Hi,
You just need to type those buttons when you are on the System Info. This will reset the settings on the xbox and it will allows you to setup a new family passcode
Please let me know what happen. I will be waiting for your response. Thanks
Should we be pressing all those buttons at the same time?
You need to press the buttons in order (one by one) not at the same time.
If I were able to assist you with your concern please click on the Green Accept Answer button below my first response. Let me know if otherwise, so we can continue troubleshooting.
Thanks
All it does is remain at the system info page and it says currnet settings are Dashboard 2.0.13599.0
Nothing changes. This is so frustrating!
Hi,
There's another way to fix this by contacting the Xbox support using the link below.
You have options to Chat with an Ambassador, Chat with Microsoft Support or Have them Call you.
http://support.xbox.com/en-US/contact-us#2:5
Thanks
Hi,
Please also do try this to reset the console to factory state.
Please let me know what happen. Thanks
Hi,
Any update?
Thanks
Well, what you have told me prior to the second last comment did not help at all. My husband was able to recall where the pass code and answer was located and therefore, we were able to use the game. We did not have to use the reset of xbox to factory state because we found our pass code. Thanks for the help - it was appreciated.
That's great. Just make sure you write down the password and incase you encounter a problem you can reset the xbox to factory state.
If you are happy with my assistance in helping you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.
Thanks
Hi,
I'm just making a follow up. Were you able to get my last message?
Thanks
Byron Narciso
Xbox Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!