I can't play any mature games cause I can't remember the pass code or the answer to the security question

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

1. On the 360 dashboard, scroll over to the "System" tab.
2. On the System tab, click "Console Settings".
3. Scroll down in console settings and click "System Info".
4. When the system info box comes up type in this sequence:

LT RT X Y LB RB Y (using the left joystick) go right ONCE A

or

LT - RT - X - Y - LB - RB - X - Y - A - Up (on the D-Pad)

After all of this is completed, a window should appear asking you if you would like to reset your system settings, press yes.

Please let me know if this helps. Thanks

Hi,

You just need to type those buttons when you are on the System Info. This will reset the settings on the xbox and it will allows you to setup a new family passcode

Please let me know what happen. I will be waiting for your response. Thanks

You need to press the buttons in order (one by one) not at the same time.

If I were able to assist you with your concern please click on the Green Accept Answer button below my first response. Let me know if otherwise, so we can continue troubleshooting.

Thanks

Hi,

There's another way to fix this by contacting the Xbox support using the link below.

You have options to Chat with an Ambassador, Chat with Microsoft Support or Have them Call you.

http://support.xbox.com/en-US/contact-us#2:5

Thanks

Hi,

Please also do try this to reset the console to factory state.

1. On the 360 dashboard, scroll over to the "System" tab.
2. On the System tab, click "Console Settings".
3. Scroll down in console settings and click "System Info".
4. Write down the serial number
5. Go to Memory and Select the hard drive Press Y to select the Device Options
6. Select Format. Make sure you backup all your files on an external drive or flash drive before you format the xbox
7. Confirm the format and you all set

Please let me know what happen. Thanks

Hi,

Any update?

Thanks

That's great. Just make sure you write down the password and incase you encounter a problem you can reset the xbox to factory state.

If you are happy with my assistance in helping you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.

Thanks

Hi,

I'm just making a follow up. Were you able to get my last message?

Thanks