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not all my pictures downloed to my PC
Hello,
Thank you for contacting us. My name is Mario and I am here to help you resolve your issues. Your HTC Sync Manager has problems. To fix the issue, you would have to remove it and install it from scratch. I would kindly ask you to go to a Start menu > Control Panel and remove these programs from your computer:
When you're done, please download and install the latest version of HTC Sync. You can download it from here. Also, download Adobe Air from here and install it.
I hope this helps. I will be waiting for your response.
Thank you,
Mario V.
I did remove those programs, and installed the HTC Sync as per your instructions. When I connect my HTS Desire, it comes up with a message:Unable to find HTC Sync on your PC. Please make sure that HTC Sys is installed and opened on your computer. And it goes further about how you can get from a SS card, or the internet.
Well, HTC Sync (that I had just installed), and was open.
Not good enough.
John
Thank you for writing back and we are sorry for the late response. The following may help:
Hope this helps. Let me know about that.
Thank you,
Mario V.
As it turns out, I am scheduled to go off-line now. I would really appreciate the opportunity to personally make sure you are satisfied with your answer and if it's OK with you, I'd like to continue our conversation at 7:00 GMT. As an alternative, if you are really pressed for time, I'd request you contact customer support at s**t@experthelp.com so we can have another Expert take over where I left off now. Rest assured, we will ensure we do what it takes to resolve your issue.
Thank you,
Mario V.
Look thank you for your help.
I have opened HTC Syncon my PC, then I connect the USB cable. The phone says initially, "connecting to PC: then I am still getting the message: Unable to find HTC Sync on your PC. Please make sure that HTC Sys is installed and opened on your computer. And it goes further about how you can get from a SS card, or the internet.
I have uninstalled the HTC Sync software, form my PC several times. I have even uploaded the old HTC Sync software on my HTC Desire phone: it was so out-of-date.
So help!
Thank you for writing back. Please try running the HTC Sync as administrator:
Please let me know the results.
Thank you,
Mario V.
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