I bought a samsung s390g phone and the wifi do not work help me
Enter your Samsung question at the top of this page and click Get An Answer.
Tell us how quickly you want your Samsung question answered.
Connect with your Samsung Expert via online chat or telephone call.
I bought a samsung s390g phone and the wifi do not work help me
Hello,
Thank you for contacting us through the site. It's my pleasure to assist you.
Try to do a soft reset and see if it works. Press and hold the Power and Volume Down buttons together for 10 seconds and the phone should go black & then display the logo.
Wait about 10 seconds and then press and hold the Power button again to restart.
Respectfully,
Joseph
Thank you but it still do not work
Thanks for writing back and letting me know that the reset didn't work. Please perform the following steps and let me know if it still doesn't work:
Kind regards,
Joseph
Hello there,
I just wanted to check back on you and find out if the previous resolution that I gave you worked. Do you still need assistance with your concern.
I hope to hear from you again soon!
Kind regards,
Joseph
I did everything you said and it still do not work. Something must be wrong with the phone itself. help if you can thank you
Hello there,
Thank you for writing back and letting me know that the previous procedure I gave you didn't work. I'm glad to hear from you again. Does your phone display an access point? Can you delete it and try to connect to an access point again? To delete an access point:
To connect to an access point, follow the previous procedure I gave you.
Let me know if this still doesn't work.
Kind regards,
Joseph
Hello there,
I just wanted to check back with you and find out if you still need help with your phone. Did the last resolution that I gave you worked?
I hope to hear from you again soon!
Kind regards,
Joseph
I did everything you said, but it still does not work. Soon as I do everything what comes up is disconnect and then authentication failed. please help thank you Lillie
Hello Lillie,
Thank you for writing back and letting me know that the previous resolution that I gave you didn't help and for telling me the error message you encountered.
The error message indicates that the password you used for the SSID of your wi-fi is incorrect. If you do not remember the password for your wi-fi connection, I suggest that you reset your router and set it up with a new password.
Let me know if you need help with this.
Iam sorry to be so much trouble, but it syill does not work. thank you Lillie
Hello Lillie,
Have you already reset the password on your router? When typing in the password on your phone, did you make sure to type in the correct password by character, making sure that it's case sensitive? Would you know if you are able to connect to the internet from the router using a different device, like your computer?
Kind regards,
Joseph
N because I dont se a place to put the password. I have a tablet and it has a space to put the password there is no place like that on my phone. help if you can thnak you, Lillie
Hello Lillie,
Thank you for writing back and clarifying further on your situation. When you connect to the SSID (Wi-fi profile), scroll to Auth Type. The correct authentication type should already be shown. If it is not, scroll to the left or right and select the correct authentication type.
Scroll to Encryption Type. The correct encryption type should already be shown. If it is not, scroll to the left or right and select the correct encryption type.
Scroll to Password and enter the correct password.
Press Save > Connect. When you have successfully connected to the Wi-Fi access point, the Wi-Fi icon at the top of your screen will turn green.
Let me know if you're still having trouble afterwards.
Thank you but this phone for some reason wont to the place you are talking about thank you it wont work. I wont take up anymore of your time have a great day Lillie
Hello Lillie,
Thank you for writing back and letting me know that you still cannot navigate to the options I pointed you to. I'm sorry to know about your sentiments. Can I ask you to do one more thing? Let's have you perform a factory reset on your phone and see if you would be able to navigate to the options I advised you to go to earlier and see if you can connect via wi-fi already. Resetting your phone to factory settings should not delete your personal data on the phone. To reset your phone, go to Menu > Settings > Phone > Reset Phone then you will be prompted to reset factory settings; when that happens, just select Yes.
Let me know if you are still not able to connect after that.
Byron Narciso
Samsung Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!