I know I'm properly on my own site on the internet. I hit "Favorites" and then I hit "Facebook" as I always do to get my facebook page. Now my...

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Customer

I know I'm properly on my own site on the internet. I hit "Favorites" and then I hit "Facebook" as I always do to get my facebook page. Now my aunt's facebook page appears instead of mine. I can't find a site that will let me reenter my own information to get my own page. My aunt recently used my computer to see her email. Then we logged her out and logged me back in. Still I can't get my own facebook page because hers is still there.

Last updated
Rofel Lantican
Technician

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Last updated
Rofel Lantican
Technician

Hi,

Thank for waiting. May I know what type of browser are you using? Is it Internet Explorer, Mozilla Firefox, Google Chrome, etc.?

I'll be here on standby waiting for your response.

Posted
Customer

Internet Explorer

Posted
Rofel Lantican
Technician

Thanks for your response. I believe I can help you with this issue. I can either walk you through the steps or we offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to fix your issue. You can delete this login after we are through."

If you do not wish to opt for remote access, do not worry, let me know so; I can provide you with a step-by-step guide on how to resolve the issue once we identify the exact problem causing this.

Will you allow me to remotely access your computer to help you fix your issue?

Posted
Customer

Yes! You have my permission for remote access to my computer.

Posted
Rofel Lantican
Technician

Thanks for your permission. We assure you that none of these sensitive details will be posted on the public thread. We also recommend you read, and let support know if you agree to the Terms of Service we have around allowing Experts access to your site -http://www.experthelp.com/terms. I look forward to receiving these details so I can get started with the resolution."

Please click on this link > http://www.teamviewer.com/en/index.aspx and click on the green download button and install teamviewer

Please provide the Teamviewer ID and password located at the left side of Teamviewer inside the bluebox for me to remotely access your PC.

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Posted
Customer

Rofel, I don't understand. What is my partner ID? There's no explanation.

Posted
Rofel Lantican
Technician

Hi,

Thanks for your response. Please ignore the partner ID. You just need to provide me the ID (9 digit) and the password on the left side of teamviewer.

I'll be waiting for your response.

Posted
Customer

It's frozen. I can't type anything into it.

Posted
Rofel Lantican
Technician

You don't need to type anything on your teamviewer page. Please provide me the ID and password of your teamviewer window.

I'll be waiting for your response.

Last updated
Rofel Lantican
Technician

Remote Support Notes:

  • Remotely accessed the computer
  • Assisted the customer to logout on Facebook
  • Signed in with her account
  • Issue Resolved
Posted
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