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Customer

Phone "freezes"
Removed back cover
removed battery
re-installed both
re-charged
still with not start up
recurring problem
ready to change phones & carrier
Tracfone NO help

Posted
Rofel Lantican
Technician

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know if you can still access the menu screen of your phone because the last step that you can do is to restore the phone to factory state.

Thanks

Posted
Customer

no,
screen is black,
cannot access menu

Posted
Rofel Lantican
Technician

Hi,

Thanks for your response. Unfortunately the only way to restore the phone to factory is to access the menu screen.

In your case if you can't access the menu the only possible way to have this fixed is to bring it to a LG repair center. If you still have a warranty on this phone the fix will free of charge. However if it is out of warranty charges may apply for the repair.

If you have questions please let me know. Thanks

Posted
Customer

I'm sure it's out of warranty.
Easier to get a new phone.
I don't have an "emotional attachment" to it!
Thanks.

Posted
Rofel Lantican
Technician

Hi,

If it is out of warranty most likely you will be paying for the repair.

If I were able to assist you, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response.

Thanks

Posted
Customer

Excellent!!!!!!!!!

Posted

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