My ringers won't work (phone, text, email) even though they are on and working when I go into settings. Also, the phone goes directly to...

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

Go to Settings > General > Reset > Reset All Settings

Thanks

Can you please play a music file or access youtube check if you will hear any sound? And if possible please also try to use a headset just for us to determine if this is a problem with the external speakers.

Please also try to reboot the phone by pressing and holding the Home and Power/Sleep button for 10-15 seconds until you see the apple logo. Once done check if you still have the same issue.

I'll be waiting for your response. Thanks

Thanks for your response. Did you update the phone to the latest iOS 6? Or any changes made before you experience this issue?

Thanks

Double click the home button, then press and hold the icon until it wiggles. Close all the running apps by pressing the - on the top of the icon, then restart the phone.

Let me know what happen. Thanks

Hi,

Have you tried restoring the iPhone to factory state and check if you still have the same issue? Restoring the phone to factory will delete all the saved information of your phone but we can backup the files first then proceed with the restore.

Please let me know if you need assistance on performing the restore.

Thanks

Hi,

Here's the procedure on how create a backup

• Connect your iOS device to a computer with the latest version of iTunes installed

• Select your iOS device in iTunes under Devices

• Right-click (or Control-click) the device and select Back Up

Once done with the backup click on the Restore Button under Summary Tab.

After the restoration process check if you still have the same issue.

Thanks

I understand. I encounter some issue like this before and most of them are caused by hardware issues. The reason why we need to do the restore process is for us to know if this is just a software or a hardware problem on your phone.

Do you want to install iTunes on your computer?

Please download and Install the Latest iTunes using the link below. Once your done let me know.

http://www.apple.com/itunes/download/

Thanks

Hi,

Let me know once your done so that we can continue this process.

Thanks

Hi,

Can we now continue the process?

Thanks

Hi,

The device will not appear on the iTunes site it will appear on the program when you connect it to your computer.

We offer remote support option at no additional charge. I believe I can help you much more quickly with our remote support option. If you want to move forward with remote support, I will need a temporary login in order to help you backup and restore you iPhone. You can delete this login after we are through.

Will you allow me to remotely access your computer?

Thanks

Thanks. Please dont close the teamviewer program. Please leave it open. Did you close it because cant connect to you again. Please open the program then provide me with the password.

Thanks

I was able to established the connection. I just need the new password. Thanks