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Customer
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Customer

need answer now -

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Rofel Lantican
Samsung Expert

Hi,

Thanks for your question. My name is Rofel and I will assist you with your concern.

I would like to know the exact model of your phone?

Thanks

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Customer

samsung galaxy 3

Posted
Rofel Lantican
Samsung Expert

Hi,

Thanks for your response. Please follow the steps below.

Go to the Galaxy S3 home screen.

Go to the “Settings”

Select “Call”.

Select “Call settings”.

Choose “Call rejection”.

Enable “Auto reject mode”.

Select “Auto reject list” . Check if the important number is on the list and remove it.

Thanks

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Customer

there is no "call" under settings. But what I need is to understand how my phone could accidentally have triggered this feature in the first place. I never did it. But a key number was blocked. Causing me problems.

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Customer

the phone refers to it as the "reject list." I know how to add or take off names from my contacts. I don't understand how it could have activated wtihout me intentionally adding a number which is what happened.

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Rofel Lantican
Samsung Expert

Hi,

Go to settings then phone then call settings.

I would like to know how did you know that a number has been blocked?

Thanks

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Customer

the person whose number was blocked told me! very upset! when I looked in contacts, I could see it was marked with a blue circle

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Rofel Lantican
Samsung Expert

The Blue Circle means that the number is in your block list. To remove the number on the block list. Simply Press and Hold the number on your contact until you see a pop up then press remove this contat from blacklist.

It might that you have accidentally press the number and put the contact to blacklist by accident.

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Customer

ROFEL - I ALREADY KNOW IT WAS PUT ON BLACKLIST ACCIDENTALLY. I ALREADY KNOW HOW TO TAKE IT OFF. I DON'T KNOW HOW TIT WAS ACCIDENTALLY ADDED IN THE FIRST PLACE. MY WIFE THINKS IT COULD ONLY HAVE BEEN INTENTIONAL! - DO YOU UNDERSTAND MY DELIMMA NOW?

Posted
Rofel Lantican
Samsung Expert

I understand your concern. Like what Ive mention on my previous post you might have long pressed the number and accidentally tap the option to add it on the blacklist.

That's the only possible reason why the number has been blocked.

Thanks

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Customer

what does it mean that I might have "long pressed the number?"

I don't understand that term.

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Rofel Lantican
Samsung Expert

If you go to contact and press and hold the number (long pressed) or the name of the contact. It will show you a pop up and there's an option to add that number to your blacklist.

Thanks

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Customer

This is my last question. Do these kind of accidents happen often? Have you encountered this before? My wife thinks the only way the feature can be activated is intentionally.

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Rofel Lantican
Samsung Expert

It will not happen often. Just make sure that when you will put the phone inside your pocket it is locked. I've encounter few users/customers experience this before same issues that they are not aware that the number was put on the blacklist. They accidentally press and hold the number then select the add to blacklist option.

This is a feature of Samsung S3 to avoid/block unwanted calls.

Anything else I can assist you with?

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