we do not know what the platform account is
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we do not know what the platform account is
Hi,
Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.
Hi,
Thanks for waiting and sorry for the delay. May I know the version of the COD that your son is using? (Ghost, Elite, Modern warfare, etc.)
I'll be waiting for your response.
Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please respond by using the blue 'Comment' button from right below your original question on this page.
his version is ghost
he is using ghost version
Thanks for your response. May I know if your son already have a COD account? He can use it on COD: Ghost
The error means that he already have a previous COD XBOX account using the email address that he is trying to register.
he does not have a previous account....we tried a brand new email address and that came up the same way.....
Thanks for your response. If you are still getting the same error you can contact Activision Support at ***-***-**** . They will check the why you are getting the error and will help you with the registration/setup of a COD account.
If you have questions please let me know.
thank you
You're welcome. If you encounter another issue in the future please dont hesitate to contact us.
Thanks
Byron Narciso
Xbox Tech
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