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Customer

when my ipad screen comes up there is a pop up notice from icloud that states "icloud backup this ipad hasn't been backed up or 11 weeks. Backups happen when this ipad is plugged in, locked, and connected to wi-fi.' there is an ok button. when pressed nothing happens. i can't delete the message

Posted
Mario Donevski
Apple Certified Tech

Hi, I am Mario and I will assist you.

Please try to reset your device. Press and hold home buttons at the same time and hold them for 15 seconds. After that release them and wait for the ipad to start. Please let me know if the problem is still there.

Regards

Posted
Mario Donevski
Apple Certified Tech

Hi, please let me know if you have tried these steps to recover your device from the error. If you were unable to resolve the issue, let's continue to further troubleshooting.

If your problem is solved, and my assistance was helpful to you, please click Accept Answer so I can get the credits for helping you.

Let me know,

Regards

Posted
Mario Donevski
Apple Certified Tech

Hi, I didn't got response from you.

Can you please get back to me and tell me if your issue is resolved?

Let me know,

Regards

Posted

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