JOHNNEBGD but since I never hardly signed out i'm unable to remember password I thought it was Beatlesare #1 but doesn't seem to be working can you...

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My name is Quennie and I am here to help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

Hi John,

I would like to verify the issue. Which password did you forget? Is it the password from your xbox account or zune account?

Thanks for the response,

May i perform a remote session on your computer so i can assist you further on this issue. We can try to sign in in a different way. Let me know if you are ok with this or not.

Thanks,

Please follow the steps below

Please click the LINK first --->
http://www.teamviewer.com/en/index.aspx

and then click the green download button on the page. This is teamviewer. This is the software that we're going to use for me to be able do a remote session on your computer. Once done, a blue box will pop up. On the blue box, there will be a USER ID and PASSWORD. Please provide it to me. Thanks

Thanks,

Please follow the steps below

Please click the LINK first --->
http://www.teamviewer.com/en/index.aspx

and then click the green download button on the page. This is teamviewer. This is the software that we're going to use for me to be able do a remote session on your computer. Once done, a blue box will pop up. On the blue box, there will be a USER ID and PASSWORD. Please provide it to me. Thanks

remote logs:

• accessed pc
• signed xbox account via webmail
• added payment method
• installed zune software